How to Debug Routing with the Inspector

The Inspector is a diagnostic tool that shows you exactly why a record was or wasn’t routed. Paste in a URL from your CRM and see which rules matched, which failed, and exactly which conditions caused the mismatch.

1. Copy the record URL from your CRM

Every Inspector check starts from a single record in your CRM. Grab its URL — the steps differ slightly depending on where your leads live.

2. Paste the URL into the Inspector

Go to Inspector in RouterJet and paste the URL into the field.

3. Click “Check” and read the results

Click Check and the Inspector evaluates every rule in order, marking each one:

• Matched (green) — all conditions passed; this is where the record routed.
• Failed (red) — a condition didn’t match; expand the row to see the exact field and value that caused it.
• Skipped (gray) — an earlier rule already matched, so this one was never evaluated.

For failed rules, you get a condition-by-condition breakdown showing each field’s expected value versus its actual value:

Testing a Single Rule

You can also test one rule at a time. From the Rules page, click the “Test” button on any rule to expand an inline testing panel.

Common Error Messages

Record not found. Double-check the URL is correct and the record still exists in your CRM.

Record not received by RouterJet. The record exists in your CRM but RouterJet hasn’t seen it yet. This usually means it was created before you connected RouterJet, or there’s a webhook issue. Contact hello@routerjet.com if you need help.

Deal isn’t open. RouterJet only routes open deals. Won, lost, or deleted deals won’t be routed.